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Privacy Policy

Effective Date: May 8, 2025

This Privacy Policy describes how TLC Health & Wellness Coaching (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from clients and visitors (“you” or “your”) to our website and services.

1. Information We Collect

a. Personal Information:

  • Name, email address, phone number

  • Date of birth, gender

  • Emergency contact details

b. Health & Wellness Data:

  • Medical history and health assessments

  • Nutrition and exercise preferences

  • Session notes and progress metrics

c. Technical Data:

  • IP address, browser type, and device identifiers

  • Usage and analytics data (pages visited, time on site)

2. How We Use Your Information

  • Service Delivery: To schedule and conduct coaching sessions, generate assessments, and tailor your wellness plan.

  • Communication: To send appointment reminders, billing statements, and follow-up messages.

  • Improvement: To analyze usage patterns and enhance our website functionality and coaching programs.

  • Compliance: To meet legal obligations, including HIPAA requirements and record-keeping.

3. Sharing & Disclosure

  • Business Associates: We may share Protected Health Information (PHI) with vendors under signed Business Associate Agreements (e.g., telehealth, billing processors).

  • Legal Requirements: We will disclose information when required by law or to protect our rights and safety.

  • Your Consent: We may share non-PHI for marketing purposes only with your explicit consent.

4. Data Security

  • Encryption: All electronic data is encrypted in transit (TLS) and at rest.

  • Access Controls: Role-based access limits PHI to authorized personnel only.

  • Physical Safeguards: Paper records are stored in locked cabinets; digital records reside on HIPAA-compliant servers.

5. Your Rights & Choices

  • Access & Correction: You may request access to or amendment of your personal and health information.

  • Portability: Upon request, we will provide a copy of your data in a commonly used electronic format.

  • Restriction: You may ask us to restrict certain uses or disclosures of your PHI.

  • Opt-Out: You may opt-out of non-essential communications at any time.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect or maintain information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised Policy with a new “Effective Date” and notify you via email or website announcement.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: privacy@tlchwc.com
Your use of our website and services constitutes your acceptance of this Privacy Policy.